Administrative Assistant II
PROGRAM OBJECTIVE
The need for improved computer skills increases every day. The objective of this program is to provide students with the skills and knowledge to work in an entry-level position in a business service environment. The program focus is primarily on core computer applications, office, and customer service skills. This program covers more subject matter than the Administrative Assistant I program, including additional reinforcement in Keyboarding for increased typing speed and accuracy, Desktop Publishing, Presentations using Microsoft PowerPoint, World Wide Web, and Business Simulations. This program begins with instruction in Microsoft Windows. Students will learn Microsoft Word and Microsoft Excel. Computer skills are taught with a hands-on approach in small groups. This small group size enables students to focus on the task at hand and get individual help if needed to fully accomplish lessons. Upon successful completion of the program a certificate of achievement is awarded. .
PROGRAM LENGTH
18 or 36 Weeks, 36 Credits
CLASSES
Introduction to Personal Computers & Windows
Computer features, such as formatting, copying and deleting files, moving through the directory structure, obtaining file lists, and rules for naming files are taught and practiced. Students will also be introduced to hardware. Students will learn all of the important features of the Windows program.
Word Processing - Microsoft Word
Students are taught the essential elements of word processing as they relate to the business environment. Specific features taught include: creating, printing and editing documents, formatting and enhancing text, proofreading projects using the spelling and thesaurus features, printing documents and creating customized form letters with merging. Shortcuts, the table feature, formatting long documents and using headers and footers will also be taught. Students will be able to produce complex documents and reports.
Desktop Publishing- Microsoft Publisher
Upon completion of this course, students will be able to create effective publications. Formatting and editing a variety of document types, using columns, and adding graphics to their documents by importing them from other applications such as Clipart, will be covered.
Spreadsheets - Microsoft Excel
Basic, intermediate and advanced features are taught in this class. All spreadsheet fundamentals, including proper layout and working with numbers and formulas to create a management tool are covered. This class also covered advanced functions such as linking, sorting and charting. In addition to providing the students with good fundamentals in this popular computer spreadsheet program, the course will present mathematical concepts as they relate to business, including percentage increases, projections, and budgets.
Keyboarding III
This class teaches more than typing speed. Accuracy is strongly encouraged. This will give the students a competitive edge in the clerical field as well as making them feel more confident in their own abilities.
Customer Service & Modern Office Skills
The skills to be covered include the following: Customer Service Techniques, Photocopiers/Fax Machines, Telephone Answering Techniques, Business Correspondence, Filing Systems, and Reception Techniques.
10 Key by Touch
Participants are taught to use the 10 key number pad without looking at it. They are also taught the use and importance of timesaving features, the operational keys, and using the options and settings available.
Business Simulations I & II
Students are guided through two simulations that put into practice and apply the skills and knowledge they have acquired to become Administrative Assistants: Handwriting, Keyboarding, Filing, Calculating, Communicating, Telephoning, Decision-Making, Proofreading, and Managing Time.
Business Education & Communication Skills II
This curriculum is individually tailored to the requirements of each participant. Areas covered include: following instructions, good study habits, business math, grammar, punctuation, and business letter writing and spelling. The computer highlights students specific areas of weakness and special emphasis is placed on these areas. Lessons are generated by the computer with supervision from the instructor.
Presentation- Microsoft PowerPoint
Students are taught to create dynamic multimedia presentations that are appropriate for business purposes. Subjects include: Creating slides, inserting graphics, inserting sound and animation, multimedia slide shows, and printing of presentations in handout form.
Internet- World Wide Web
The World Wide Web has become a prevalent part of business life in todays society. Students will be introduced to the web and learn how to browse websites, perform searches, create bookmarks and download software. Students will also create e-mail accounts and learn to send and receive messages.
Placement Preparation & Assistance
Job Placement Advising
Resume Seminar
Professional Resume, Cover Letter, and Reference Sheet
Interview Seminar & Simulated interview with a professional from the community
Job Search Skills Seminar
Portfolio Training
Access to Job Leads
Occupational Outcomes www.O-net.com
Administrative Assistant (SOC #43-6014)
Customer Service (SOC #43-4050)
General Clerical (SOC #43-9060)
Office Clerk (SOC #43-9061)
Office Assistant (SOC #43-900)
Secretary (SOC #43-6010)
Data Entry Specialist (SOC #43-9021)
Receptionist (SOC #43-4171)
Clerk Typist (SOC #43-9022)
Data Processing Clerk (SOC #43-9020)
Consumer Information
On-Time Graduation Rate - 75%
ACCSC Employment Rate - 100%
Median Federal Loan Amount - $4,152
Median Private & Institutional Loan Amount - $0
Tuition & Fees - $8,390 (Includes Books & Supplies)