Office Clerk I

PROGRAM OBJECTIVE

The objective for this program is to provide students with the skills and knowledge to work in an entry-level position in an office environment. The program focus is primarily on core computer applications and office skills. This program begins with instruction in Microsoft Windows, the leading computer operating system. Later in the course, students will learn Microsoft Word (the leading word processor) and learn the basics of computerized spreadsheets in Microsoft Excel. Knowledge of these programs is vital for every office and clerical position. Computer skills are taught with a hands-on approach in small groups. This small group size enables students to focus on the task at hand and get individual help if needed to fully accomplish lessons. Upon successful completion of the program a certificate of achievement is awarded. Qualified instructors teach all classes.

PROGRAM LENGTH

7 Weeks, 14 Credits

CLASSES

Introduction to Personal Computers & Windows

Basic computer features, such as formatting diskettes, copying and deleting files, moving through the directory structure, obtaining file lists, and rules for naming files are taught and practiced. Students will also be introduced to hardware, dealing with definitions of acronyms and terminology such as RAM, memory, bytes, disk drive sizes and capacities, storage space, megahertz, speed of processing, etc. Students will learn all of the important features of the Windows program.

Word Processing - Microsoft Word

Students are taught the essential elements of word processing as they relate to the business environment. Specific features taught include: creating, printing and editing documents, formatting and enhancing text, proofreading projects using the spelling and thesaurus features, printing documents and creating customized form letters with merging. Shortcuts, the table feature, formatting long documents and using headers and footers will also be taught. Students will be able to produce complex documents and reports.

Spreadsheet Basics - Microsoft Excel

All of the basic features are taught in this class. All spreadsheet fundamentals, including proper layout and working with numbers and formulas to create a management tool are covered.

Keyboarding I

This class teaches more than typing speed. Accuracy is strongly encouraged. This will give the students a competitive edge in the clerical field as well as making them feel more confident in their own abilities. With clients who have little or no typing skills on entry into the program, this is a very important component and upon achievement gives a great feeling of self-worth and accomplishment. Typing is done on an IBM compatible computer and speed is determined by a computerized test.

Modern Office Skills

The skills to be covered include the following: Photocopiers/Fax Machines, Telephone Answering Techniques, Business Correspondence, Filing Systems, Reception Techniques.

10 Key by Touch

Participants are taught to use the 10 key number pad without looking, as well as the use and importance of timesaving features, the operational keys, and using the options and settings available.

Placement Services & Assistance

• Job Placement Advising

• Resume Seminar

• Professional Resume, Cover Letter, and Reference Sheet

• Interview Seminar

• Mock (simulated) interview with a professional from the community

• Job Search Skills Seminar

• Portfolio Training

• Access to Job Leads