Office Clerk I

PROGRAM OBJECTIVE

The need for improved computer skills increases every day.  The objective of this program is to provide students with the skills and knowledge to work in an entry-level position in a business service environment.  The program focus is primarily on core computer applications, office skills, and customer service skills.  This program begins with instruction in Microsoft Windows, the leading computer operating system.  Later in the course, students will learn Microsoft Word, the leading word processor, and learn the basics of computerized spreadsheets in Microsoft Excel.  Computer skills are taught with a hands-on approach in small groups.  This small group size enables students to focus on the task at hand and get individual help if needed to fully accomplish lessons.  Upon successful completion of the program a certificate of achievement is awarded. 

PROGRAM LENGTH

7 Weeks, 14 Credits

CLASSES

Introduction to Personal Computers & Windows

Computer features, such as formatting, copying and deleting files, moving through the directory structure, obtaining file lists, and rules for naming files are taught and practiced. Students will also be introduced to computer hardware. Students will learn all of the important features of the Windows program.

Word Processing - Microsoft Word

Students are taught the essential elements of word processing as they relate to the business environment. Specific features taught include: creating, printing and editing documents, formatting and enhancing text, proofreading projects using the spelling and thesaurus features, printing documents and creating customized form letters with merging. Shortcuts, the table feature, formatting long documents and using headers and footers will also be taught. Students will be able to produce complex documents and reports.

Spreadsheet Basics - Microsoft Excel

All of the basic features are taught in this class. All spreadsheet fundamentals, including proper layout and working with numbers and formulas to create a management tool are covered.

Keyboarding I

This class teaches more than typing speed. Accuracy is strongly encouraged. This will give the students a competitive edge in the clerical field as well as making them feel more confident in their own abilities.

Customer Service & Modern Office Skills

The skills to be covered include the following: Customer Service Techniques, Photocopiers/Fax Machines, Telephone Answering Techniques, Business Correspondence, Filing Systems, and Reception Techniques.

10 Key by Touch

Participants are taught to use the 10 key number pad without looking. They will also be taught the use and importance of timesaving features, the operational keys, and using the options and settings available.

Placement Services & Assistance

• Job Placement Advising

• Resume Seminar

• Professional Resume, Cover Letter, and Reference Sheet

• Interview Seminar

• Mock (simulated) interview with a professional from the community

• Job Search Skills Seminar

• Portfolio Training

• Access to Job Leads

Occupational Outcomes www.O-net.com

• Office Clerk (SOC #43-9061)

• Customer Service (SOC #43-4050)

• General Clerical (SOC #43-9060)

• Receptionist (SOC #43-4171)

• Secretary (SOC #43-6010)

• Information Clerk (SOC #43-9020)

Consumer Information

• On-Time Graduation Rate - 80%

• ACCSC Employment Rate - 91%

• Median Federal Loan Amount - $0

• Median Private & Institutional Loan Amount - $0

• Tuition & Fees - $3,430 (Includes Books & Supplies)